Your credit card company will be able to check the transaction log for your credit card and help fix the problem.
Should the transaction continue to fail you might want to get in touch with your credit card company. Also ensure your card is actually a credit card and not just a debit card. In most cases this would solve the issue.ĭo carefully check the card details before confirming the transaction for processing. In case of a transaction failure, ISHS recommends to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time. This means that unfortunately ISHS cannot assist in solving the issue which is strictly a matter between the card issuing credit card company (who refused to authorize the transaction) and the credit card holder (who initiated the process to have the amount of the transaction charged to his/her credit card). Your credit card company would even not disclose to ISHS the exact reason for your transaction to fail. It should be understood that ISHS has no control over such transaction refusal. In other cases the reasons are less obvious and may relate to the ever increasing fraud prevention and/or other security measures implemented by credit card companies to protect the cardholder against card abuse. Sometimes online credit card transactions would fail - the reasons for such failure may simply be the use of a wrong card number or the card limit has been reached, etc. You can check or update your payment info on your account page, under Your plan.Secure online credit card transactions are processed in real-time on behalf of the ISHS by the authorized merchant payment service provider Ingenico (previously Ogone) using the highest levels of security available on the market.
To check who your provider is, or to reach out to them directly: You'll need to speak to them about anything payment related. your phone or internet provider), they manage your payments. If your plan is with a partner company (e.g. We’ll try to take the payment again over the next few days. If a monthly payment fails, you won't immediately lose your Premium. Get in touch with your payment provider.It might just be a temporary connection issue, so wait a few hours and try again.Try entering your payment details again using a private/incognito window.with a password, PIN, fingerprint, or code sent to your device. They may need to verify your identity for security, e.g. Look for these settings in your bank’s mobile app.Īlso, make sure your bank or payment provider has your correct details. Enabled for foreign, secure online, and recurring purchases.Registered in the same country to your Spotify account.Make sure your payment method has sufficient funds, and is:
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